Terms of warranty

Product Warranty

Did you buy this product through one of our distributors?

If you have purchased this product through a distributor or reseller, please contact them to begin the warranty process.

Returns within 10 days of purchase

Submit the Warranty Claim within 10 days and return the product within 30 days for 100% refund, 100% credit or exchange.

Returns within 30 days of purchase

Submit the Warranty Claim within 30 days and return the product within 60 days for 90% refund, 100% credit or exchange.

 

Failure within two years

If the product fails, submit the Warranty Claim within two years of your purchase date. We will repair the item or replace it free of charge and will ship the item back to you via UPS Next Day. If you need a faster return speed, you will cover any additional charges.

Warranty is void if:

Product is shipped to us without completed Warranty Claim and RMA number

Product is damaged due to misuse or improper handling

Any parts are replaced or repaired

Product is used or placed inappropriately

Product is exposed to liquids, harmful gases, electrical shock, physical shock, or temperatures outside -4°F to 140°F (-20°C to 60°C)

Product is used with electrical voltage other than 12VDC

Serial or product label is modified or removed.